Refund and Return Policy for Keywest Lights & Electric

Overview

At Keywest Lights & Electric, we value your satisfaction. Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, items must be unused, in the original packaging, and in the same condition as received. Certain products, including custom orders, gift cards, and downloadable software, are non-returnable.

Non-Returnable Items:

• Custom-made or personalized lighting fixtures
• Gift cards
• Downloadable software and installation guides
• Clearance or sale items

Return Process

Contact us with your receipt or proof of purchase to initiate a return. Returns must be sent to: {physical address}.
Please avoid sending items directly to the manufacturer.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and credited to your original payment method.

Partial Refunds May Apply For:

• Items not in their original condition or missing parts (not due to our error).
• Items returned more than 30 days after delivery.

Exchanges

We replace items only if they are defective or damaged. For exchanges of the same item, contact us at {email address} and ship the item to: {physical address}.

Sale Items

Only regular-priced items are refundable. Sale items are non-refundable.

Gifts

If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit. Once the return is received, a gift certificate will be issued. The refund will go to the original purchaser if the item was not marked as a gift.

Shipping Returns

For returns, please send items to Keywest LightsInc.

                                                             12399 Monarch Cir

                                                          Seminole, FL 33772.

• Return shipping costs are the responsibility of the customer and are non-refundable.
• Consider using a trackable shipping service or purchasing shipping insurance for higher-value items.

Need Help?

For any questions or concerns, contact us at {email address}.
We’re here to assist you with your returns and ensure your satisfaction with Keywest Lights & Electric.